FAQ

What can I find at Quiltedream?

Our shop focuses on quilted bags, organizers, and home accessories. You will see everything from totes and travel bags to laundry baskets and table linens, in a changing mix of nature, animal, seasonal, and everyday-inspired prints.

How do I place an order?

Choose the item and options you want, add it to your cart, and follow the checkout steps. Before paying, take a quick look at the email address, delivery address, product options, and order total. It is much easier to correct a detail before the order enters production.

How can I pay?

The payment methods available for your location will appear at checkout. Payment details are handled through the secure payment option you select there.

Why does processing take 7–15 business days?

Many of our items need preparation before they are ready to leave the warehouse. Most orders ship within 7–15 business days. This is preparation time and does not include the carrier's travel time. Busy holiday and promotional periods can occasionally add a few days.

When should my order arrive?

Once the order has shipped, standard delivery usually takes 10–15 business days. Express delivery usually takes 7–10 business days. These are practical estimates, not guaranteed dates; customs, weather, local carriers, and remote destinations can all affect the journey.

Where is my tracking number?

We will email tracking details when they are available. It can take 1–3 business days for the first carrier update to appear, so do not worry if the link looks quiet at first. Larger orders may arrive in more than one parcel.

I entered the wrong address. Can you change it?

Email support@quiltedream.com as soon as you notice the mistake. We will do our best to help before fulfillment begins, but an address cannot always be changed once a parcel has been prepared or shipped.

Can I change or cancel an order?

Please contact us within 24 hours of ordering. If fulfillment has not started, we will try to make the change or cancel the order. Once the order is being prepared or has shipped, it may be too late to stop it.

Something arrived damaged or incorrect. What should I do?

We are sorry—that is not how an order should arrive. Email support@quiltedream.com with your order number and a few clear photos of the item and packaging. We will review it and arrange the right solution under our Refund & Exchange Policy.

How do I start a return?

Email us within 60 days of delivery before mailing anything back. We will confirm whether the item is eligible and send the correct return instructions and address.

Still need help?

Write to support@quiltedream.com. We are available Monday through Saturday, 9:00 AM–5:00 PM, and usually reply within one or two business days.