Shipping Information

Before your order ships

Most orders need 7–15 business days to prepare. This processing period is separate from delivery time. Around holidays, promotions, or unusually busy weeks, preparation can take a little longer. If there is a significant delay with your order, we will contact you by email.

Delivery options

• Standard shipping: usually 10–15 business days after processing.
• Express shipping: usually 7–10 business days after processing.

These timeframes are estimates. Customs checks, severe weather, public holidays, carrier disruptions, and remote delivery areas may add time.

Shipping cost

• Standard shipping is US$7.99 and is free on qualifying orders over US$69.
• Express shipping is US$17.99.

The options and final shipping charge shown at checkout are the ones that apply to your order. Availability can vary by destination or promotion.

Tracking your parcel

We will send a shipping email with tracking details when they become available. The first update can take 1–3 business days after the carrier receives the parcel. If items from the same order are packed separately, you may receive more than one tracking number. We will not add another shipping charge simply because we divide an order into separate parcels.

Please check the address carefully

An incomplete or incorrect address is one of the most common causes of a delayed parcel. If you spot a mistake, email support@quiltedream.com right away. We will try to correct it before fulfillment begins, but changes are not always possible after that point. Extra carrier costs caused by an incorrect address may need to be paid by the customer.

Customs and import fees

An international order may be charged import duty, tax, or a customs fee by the destination country. Unless checkout says those charges are included, they are collected locally and are the recipient's responsibility.

If delivery does not look right

If tracking has not moved for an unusually long time, the parcel is marked delivered but cannot be found, or the estimated delivery window has passed, email support@quiltedream.com with your order number. We will look at the tracking with you and work out the next step.