Refund & Exchange Policy

We hope you enjoy what you ordered. If something is not right, please email support@quiltedream.com before sending it back so we can point you to the correct return address and avoid unnecessary delays.

Returns within 30 days

You can request an eligible return within 30 days of delivery. The item should be unused, unwashed, and in the condition in which it arrived, with its original packaging and included accessories where applicable. Please wait for our return authorization before mailing the parcel; an unapproved return may be difficult for our team to identify or accept.

Damaged, defective, or incorrect orders

Please check your order when it arrives. If we sent the wrong item, or it arrived damaged or defective, send us your order number and clear photos of the product and packaging. Once we have reviewed the issue, we will arrange an appropriate replacement or refund. When the problem is our responsibility, Quiltedream will cover the approved return or replacement shipping cost.

If you change your mind

Eligible change-of-mind returns are welcome, but the customer is responsible for return postage. The same applies when the wrong size or option was selected at checkout. Original shipping charges are not refundable unless the return is the result of our error.

How to arrange a return

1. Email support@quiltedream.com within 30 days of delivery.
2. Tell us your order number, which item you would like to return, and why. Add photos if there is a problem with the item.
3. Wait for our return instructions and authorized return address.
4. Use a trackable shipping service and keep the receipt until the return is complete.

Please do not send a return to the address printed on the original parcel unless our support team specifically asks you to do so.

When will I receive my refund?

We normally inspect an authorized return within 3–5 business days of receiving it. Once approved, the refund is sent back to the original payment method. Your bank or payment provider may need additional time to show the credit in your account.

Changes and cancellations

Email us as soon as possible if you need to change or cancel an order. Requests made within 24 hours can usually be reviewed if fulfillment has not begun. Once an order is being prepared or has shipped, we may no longer be able to stop it.

Need to talk it through?

Write to support@quiltedream.com. Our support team is available Monday through Saturday, 9:00 AM–5:00 PM, and usually replies within one or two business days.